Interested candidates please kindly click HERE to register with Beijing FASCO, and then send your resume both English and Chinese version by email to lufthansagb@googlemail.com before 31st Jan 2018.
Job Title |
Multi Task Agent |
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Organisation: Job Code/TC: Max Salary Grade: Weekly Hours: Start Date: Valid until: Place of Work: Cost Centre: Reports to:
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SHESM
B3 40hrs Jan.01, 2018
SHE 639660 SHESM |
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Goals
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Depending on his/her current principal assignment, the Multi Task Agent is responsible for the handling and assistance of passengers and aircraft with particular emphasis on service, punctuality and quality as well as economic aspects
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Tasks
…Tasks
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Depending on the respective principal assignment, the following tasks are included:
Ticketing and Reservations to support the handling partner and the remote ticketing provider when needed to have a proactive sales attitude
Check-In to coordinate all check-in procedures in accordance with the appropriate guidelines to coordinate boarding incl. gate closing tasks support examination of all documents required for travel support examination, check-in and tagging of passenger luggage support determination/handling of excess luggage support during IRREG Cases (e.G. HORES, rebookings etc.) take care of customers where needed
Planning and Documentation (IT/manual)
taking appropriate measures in case of load-/and centre-of-gravity-critical flights in accordance with load control centres arrangements transmission of the necessary telex messages and production of statistical documentation as well as the compilation of route regulations (Streckenakte) to communicate with other persons concerned with the dispatch
Dispatch Coordination and Loading Supervision
-to ensure that cleaning tasks for transit and quick turnaround flights are carried out methodically and punctually, as well as the punctual loading of catering. -registration of unloaded and loaded units for the rotation control (Lademittelumlaufkontrolle) -to carry out last minute changes -to communicate with other persons concerned with dispatch
General Tasks -to provide information and assistance in connection with all customer concerns during normal operation, delays and cancellations -to provide assistance to passengers with special needs -to follow required safety and security procedures in accordance with all company guidelines and regulatory requirements to take on other customer service duties which may arise at the station, as well as carrying out station related tasks in connection with prior agreements. Office IT / administration work Liaise with authorities / handling agents on the order of station manager on daily issues
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Qualifications (training/knowledge/skills)
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Technical Competences
GCSE-level education or equivalent and completed vocational training in the commercial field or service industry numeracy fluent knowledge of English, both spoken and written knowledge of German desirable good general education driving license PC-skills preferred
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Personal Competences
diligent and systematic approach to work and ability to work on own initiative desire to give excellent service salesmanship and negotiation skills, confident manner ability to make ad-hoc decisions suitability for shift work and ability to work under pressure ability to deal with conflict, good sociable and cooperative conduct team worker well groomed appearance good linguistic skills poss. psychological aptitude test
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Environmental influences or other encumbrances/ |
- shift work - working with computers - working under time pressure - no permanently assigned work station - weather factors and noise pollution - lifting of luggage up to 70lb
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Authorities (disciplinary/professional/financial)
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- in accordance with rules and regulations and given authorities
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Date/issued Author Date/checked Date/Manager |
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For departmental use |